Cross Border Corporate Payments FAQ
We understand that cross-border corporate payments can be intimidating due to the amount of technical jargon and regulatory requirements. Our FAQ section addresses the most common concerns to help you get started quickly.
What is a Mid-Market Rate?
The midpoint between the buy and sell prices of two currencies, representing the real exchange rate.
How long do transfers take?
Depending on the method, transfers can take from a few seconds (Crypto/Wallets) to 5 business days (SWIFT).
What is KYC?
Know Your Customer is a mandatory process where providers verify the identity of their corporate clients.
Are digital wallets secure?
Yes, provided they use multi-factor authentication and are regulated by a recognized financial authority.
Deep Dive into Common Queries
Many users ask about the difference between a payment processor and a payment gateway. Simply put, the gateway is the technology that captures the payment data, while the processor is the service that moves the funds from one bank to another. Understanding this distinction helps in troubleshooting payment failures.
- Detailed explanations of transaction statuses (Pending, Processed, Failed).
- Guidance on how to handle disputed transactions.
- Clarification on the difference between fixed and percentage-based fees.
- Advice on choosing between a local and an international bank account.
If you cannot find the answer to your question here, please refer to our detailed guides or contact our support team.